Aqk99 Privacy Policy — Your information is safe with us

1 Introduction

Aqk99 is one of Bangladesh's most trusted online betting and casino platforms. We believe your privacy is a fundamental right. This Privacy Policy explains in detail how your personal information is collected, processed, stored, and protected when you use the aqk99 platform.

By using the aqk99 website or app, you are considered to have accepted this Privacy Policy. Please read it carefully before registering. If you disagree with anything, contact our support team.

2 Data Collection

Aqk99 collects various types of information to improve our services and maintain a safe betting environment. A breakdown of the data we collect is provided below:

We only collect data that is necessary. We never collect unnecessary or sensitive information, such as religious beliefs or political opinions.

3 Data Usage

Aqk99 uses the information collected for the following purposes:

• Account Management: To create, verify, and secure your account.
• Service Improvement: To personalize your betting experience and deliver relevant offers.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Compliance: To meet regulatory requirements.
• Customer Support: To respond to support requests promptly and effectively.
• Sending Notifications: To keep you informed about important updates, promotions, and bonuses.

4 Data Storage

Aqk99 stores your information on secure servers. Our data centers meet international security standards and undergo regular security audits.

• All data is retained for as long as your account remains active.
• Even after an account is closed, data may be retained for a minimum of 5 years to meet legal obligations.
• Financial transaction records are retained for a specified period in accordance with regulatory requirements.
• Data that is no longer needed is securely deleted after a set retention period.

5 Data Sharing

Aqk99 handles your personal information with the utmost care. Limited data may be shared with third parties only in the specific circumstances outlined below:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to process transactions.
• Law Enforcement: Data may be disclosed to comply with a legal order or government directive.
• Technology Partners: Trusted technology providers that support platform operations may access limited data.
• Fraud Prevention: Relevant information may be shared with security authorities in cases of suspected activity.

Every third-party partner is contractually bound to comply with aqk99's privacy standards. We never sell your information to advertisers or data brokers.

6 Cookies Policy

Aqk99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security purposes.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytical Cookies: To monitor and improve platform performance.

You can disable cookies through your browser settings, though doing so may affect certain features of the platform.

7 Data Security

Aqk99 uses industry-standard security measures to protect your information. Our security framework is regularly updated and tested.

• SSL/TLS encryption is applied to all data transmissions.
• Passwords and sensitive data are stored in encrypted format.
• Two-factor authentication (2FA) is available.
• Automated alerts are sent for suspicious login attempts.
• Regular security audits and penetration testing are conducted.
• A dedicated cybersecurity team is active 24/7.

8 Your Rights

You have full control over your data on aqk99. Your rights are outlined below:

• Data Access: You can request a copy of the data we hold about you.
• Data Correction: You may request corrections to any inaccurate or outdated information.
• Data Deletion: Where there is no legal obligation to retain it, you may request that specific data be deleted.
• Objection to Processing: You may object to the use of your data for specific purposes.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can unsubscribe from promotional messages at any time.

To exercise any of these rights, contact our support team. We typically process requests within 7 business days.

9 Minor Protection

Aqk99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process any data from minors.

• Age is verified at the time of registration.
• A national ID or birth certificate may be requested in cases of suspicion.
• If a user is identified as a minor, their account will be closed immediately.
• Any collected data will be deleted immediately.

10 Policy Changes

Aqk99 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page, with the date of the latest update shown at the top.

For significant changes, we will notify you via your registered mobile number or through the app. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to respond promptly.

You will typically receive a response within 1–4 hours. For urgent matters, use live chat for immediate assistance.